Dear Traveler,

Thank you for choosing sherpa° to assist with your Canadian eTA application. Based on the government's review, your application was either not approved or withdrawn for one of the following reasons:

You may not require an eTA due to your travel status:

Canadian Citizens: Canadian citizens, including dual citizens, do not require an eTA. Instead, they must travel with a valid Canadian passport. If your Canadian passport is expired and you are traveling soon, you may be eligible for special authorization. Learn more here.
Canadian Permanent Residents: As a permanent resident of Canada, you do not require an eTA. You must travel with a valid Permanent Resident Card or Permanent Resident Travel Document. For more details, visit this page.

Your eTA application was not approved:

If you do not meet one of the exemptions listed above, your application may have been denied due to eligibility criteria or other government regulations. Unfortunately, the government does not always provide specific reasons for these decisions. However, if the government has provided additional details regarding your application, they will be included as an attachment in this message.

Next steps:

You can check the status of your application or learn more about eTA requirements here.
If you believe your application was denied in error or need further assistance, you can contact IRCC directly using their Webform.

We apologize for the inconvenience this may have caused. If you have further questions or need additional support, feel free to reach out to us.

See official response from the Canadian government here: